Policies
Hours of Operation
Monday to Friday
9am to 5pm
Email Policy
Emails will be answered within 48 business hours. If it is regarding your appointment on the same day or the following day, please call.
Location Policy:
The circle indicated on this map is a guideline of the area I service for in person therapies. If you live more than a 15 minute drive from me, a proportional gas fee will apply.
Distance therapies (Flower Essences, Reiki, Animal Communication) are available worldwide.
Waiver
Please print and bring a signed copy to your first appointment
Payment Policy
Distance therapies: payment due before appointment
In Person Therapies: payment due before or on day of appointment
Canada:
Cash, cheque or e-transfer (birchanimalwellness@gmail.com)
International:
PayPal to birchanimalwellness@gmail.com
Cancellation Policy
Please give at least 24 hours notice if you need to cancel your appointment.
Unless 24 hr notice is given, a 25% of your appointment fee will be charged (emergencies are an exception).
Weather Policy
Due to Canadian weather, if the temperature is below -15C or above 30C and our session is outside, we will reschedule. In the case of inclement weather for in-person appointments, our appointment will be rescheduled. Thank you for understanding and valuing my safety.
Therapy Policy
Not all therapies are available for all species of animal. Please see what is available by seeing the services for your animal's species page.